Hendon Estates is committed to providing a high standard of service. If you are unhappy with any aspect of our service, please follow the complaints procedure below.

Stage 1 – Initial Complaint

How to Make Your Complaint

Please submit your complaint in writing by email to: info@hendonestates.com

Please include:
•    Your name and contact details
•    Property address
•    Full details of the issue
•    Any supporting information
•    The outcome you are seeking

We will acknowledge your complaint within 3 working days. A member of the team will carry out an investigation into the issues raised. You will receive a formal written outcome by email within 15 working days of the acknowledgement. If you are satisfied, the matter will be closed.

Stage 2 – Escalation to a Director

If you remain dissatisfied with the Stage 1 response, you may request an escalation by:
Emailing info@hendonestates.com marked For the Attention of the Director,
or writing to: Hendon Estates. 135 Golders Green Road, London, NW11 8HG

We will acknowledge your escalated complaint within 3 working days. A Director will review the matter independently and a full investigation will be carried out.
You will receive Hendon Estates’ Final Viewpoint within 15 working days of the acknowledgement.

This letter will confirm that this is the final stage of Hendon Estates’ internal complaints procedure.

If you remain dissatisfied after receiving our Final Viewpoint letter, the letter will confirm your right to refer the matter to The Property Ombudsman within twelve months from the date of the final viewpoint to: https://www.tpos.co.uk/ Complaint Enquiries: 01722 333306